We provide a comprehensive contact and call center support service, customized to meet your study needs. We offer three basic packages that can be adjusted as required:
- Centá LITE – inbound email-based contact management
- Centá 9/5 – 24/7 IVR, 9 hour/5 day per week live phone/chat support
- Centá 24/5 – 24/7 IVR, 24 hr coverage from Monday 7am to Friday 4pm live phone/chat support
All packages integrate custom inbound email addresses, Zendesk helpdesk & reporting. Live phone services include dedicated local phone numbers and can integrate your Tier II support teams. Additional services include 24/7 coverage, outbound calling, ePRO support and eConsent support.